Did your first job inspire you to choose your eventual career path, or was it simply a means of earning a paycheck? For me, what started out as a part-time gig in a fast food joint while I was in high school and college was one of the reasons I decided to pursue a career in human services.
“Can I help you?” The question one is most likely to be greeted with when pulling up to the drive-thru window or walking to the counter as they ponder what they will order. While a simple phrase, it can be more meaningful than one may realize. It sparks a conversation, maybe about how one’s day is going for them. In turn, this leads to follow-up questions as well as what’s in store for the rest of the day for that person. It starts out as small talk: the weather, the cute dog sitting in the passenger seat, the upcoming football game. In this simple, albeit valuable exchange, one can learn a lot about a person.
Then you have the regulars. We’ve all seen them. They can typically be found around the same time in their natural “habitat,” maybe every day or several times a week. The group of elderly folk who gather for coffee every morning or evening. The friendly girl who always comes prepared with a joke. You look forward to your interactions with them, as you’ve gotten to be on more of an acquaintance basis. Seeing them walk through the door brightens your day. “Hi, Mr. Jones! How’s the family?” You chat for a few minutes and then serve up their order with a smile. Ten, when it comes time for them to go on their Merry way, you wish each other a good day as you look forward to your next encounter.
I will always say that this was my absolute favorite part of working in fast food: the PEOPLE. Just knowing that perhaps I made someone’s day a little brighter as I handed them their lunch was a rewarding experience in itself. The Crew Member – customer relationships I had established were the driving force that made me want to arrive for each shift for which I was scheduled. It was during this time that I started leaning towards wanting to do MORE for others.
I learned that I really clicked well with other people and I enjoyed making an impact on their day, even if that meant simply being the person to hand them their meal, complete with a smile. I learned so much from others, be it tidbits of trivia or finding out about their lives. What could I do to make connections my MAIN focus, or better yet, help them in some way?
When it came time to move on from my initiation into the workforce (4 years, to be exact), it was when I got a position in residential, working with people who had developmental disabilities. I knew right away that I had found my niche. I got my feet wet in my role as a Direct Support Professional in a beautiful historic house which was home to several amazing people. We made connections. They became my family. I was making an impact, and little did I know at the time just how much they were changing my life for the better!
I’ve held several positions in residential over the years, both in the developmental disabilities and mental health sectors, and have gotten to know SO many people who have shaped my experience. I later learned, through much research of my own, that I did, indeed have ADHD, after all. I received a diagnosis at 25 along with those of OCD and anxiety, with which I’ve lived for the better part of my life. About a year later, I stumbled upon the high likelihood that I was also autistic. Sure enough, after a trip back to the psychologist for an assessment, it was confirmed.
Now it all made sense, how I seemed to click best with those who had disabilities: I was in the same boat as they were! I have a unique kind of empathy for those with whom I work, because I’ve actually been there. This is not to say I know what it is like for EVERY person living with a disability, however, I know what it’s like to be viewed as “different” and to see the world through a different lens than the majority of the population.
I have to say that I couldn’t be happier with the path I landed on. At the start of college, I had it in my mind that I was going to be a biology teacher. I’ve learned that life doesn’t always go as planned. The road makes twists and turns, and there are often forks that branch off, leading to different roads, completely. To sum it up, my current career and everything I’ve learned about myself may have all started with a simple, “can I help you?”